FAQs

How long does shipping take?

We ship on Mondays, Tuesdays and Wednesdays if the weather permits. We pack our chocolates with dry ice and metallic bubblewrap, and only ship via Australia Post Express Post, however in extreme heat we don't ship. If you need your chocolates by a certain date, please let us know so we can ensure you have them.

Can I collect my order?

Yes! Please select 'Collect' at the delivery page and you can collect from our store in Mona Vale (Shop 13, 12-14 Waratah Street, (Waratah Court), Mona Vale, NSW, 2103

Do you make everything?

We do! Sometimes we might buy in certain products that we simply can't make ourselves, however the vast majority of our products are made on site in Mona Vale.

Is your chocolate gluten free?

Yes it is! All the chocolate is gluten free. There are some products that are not due to additional ingredients added.

Is your chocolate vegan?

All our dark chocolate is vegan, however depending on what ingredients we add (such as cream in truffles), some of our dark chocolates are not classified as vegan.

I have a nut allergy, can I eat your chocolates?

Our chocolate is made in a kitchen where there are various different nut products used. Whilst all precaution is taken to ensure there is no cross contamination between products, we cannot guarantee there are not nut traces in our products. 

Can I return my order?

Due to the perishable nature of chocolate, we do not accept returns under any circumstances for change of mind.

Do you offer wholesale?

We do, please email us at hello@jackandsandys.com.au